Customer Support Assistant
Key outcome
Customers get answers themselves for common questions, and your team steps in only when a person is needed.
Where Intelligence Meets Execution
Automate your systems with AI — without ripping out what works.
Oxydata is a Malaysia AI services vendor that helps enterprises and SMEs automate and integrate existing systems — CRM, ERP, WhatsApp, documents and internal tools — with practical AI workflows, agents and APIs. Based in Malaysia. Microsoft Partner.
Impact at a glance
20+
Data & AI Solutions Delivered
42+
Enterprise Clients
95%
Client Retention
20+
Years Serving Malaysia
USE CASES
What our clients actually use us for
Six problems Malaysian businesses bring to us most often — and what we build to fix them.
AI Recruitment Assistant
Key outcome
Recruiters review a shortlist instead of every CV, and the hiring decision stays with the team.
Sales & Marketing Assistant
Key outcome
Increase revenue with targeted marketing, and with cross-sell and up-sell offers for the customers you already have.
WhatsApp Sales Assistant
Key outcome
Answer leads on WhatsApp after hours, and hand the sale to your team when a person should decide.
Knowledge Assistant
Key outcome
Instant answers from your own company knowledge base
Finance & Ops Automation
Key outcome
Faster collections, with risk, audit and exposure in view, so cash flow is easier to manage.
Not sure which use case fits your business?
Let's Find Out TogetherServices
What We Build
Figure out the right AI strategy before committing budget — discovery sprints and full roadmaps.
AI Discovery Sprint
Map processes, assess data readiness, and prioritise high-impact use cases — fast and low-commitment.
Full AI Strategy & Roadmap
Maturity assessment, ROI modelling, governance, and a sequenced pilot-to-scale plan.
Iterative Delivery
One priority area at a time: discover, strategise, roadmap, deliver — then expand.
Compliance-aware Advisory
PDPA, RMiT (where relevant), AIGE, and international AI governance standards built in.
Build secure AI assistants that use your business data and connect with your workflows.
Agentic AI Development
Build autonomous AI agents that think, decide, and act on your behalf — 24/7.
Custom AI Assistants & Agents
Secure assistants grounded in your business knowledge, connected to the workflows your team already uses.
RAG Implementation
Connect your business knowledge to AI for accurate, context-aware responses.
LLM Fine-tuning & Optimisation
Customise AI models on your industry data for higher accuracy and relevance.
Wire AI into existing systems, tools, and workflows — WhatsApp agents, document flows, APIs and voice.
WhatsApp & Instagram AI Automation
Automate customer engagement, lead qualification, and sales on messaging platforms.
AI Document Intelligence
Extract, classify, and process unstructured documents — invoices, contracts, and CVs — automatically.
AI Workflow Automation
Replace manual processes with intelligent automation using n8n, Make.com, and custom agents.
Voice AI & Conversational Agents
Deploy voice-enabled AI for call centres, product demos, and customer self-service.
System & API Integration
Connect AI to your existing tools, databases, and business systems seamlessly.
Hands-on AI and GenAI training for teams, leaders, and technical practitioners. HRD Corp claimable.
Business AI Training
Target: Business owners, managers, marketing teams
GenAI for Business LeadersAI Tools for ProductivityInstagram AI AgentWhatsApp AI for SalesAI Content Creation
Developer AI Training
Target: Developers, tech leads, software engineers
Cursor AI DevelopmentApp Development with CursorRAG Pipeline DevelopmentLangGraph & Agentic AI
Enterprise AI Training
Target: IT managers, CTOs, digital transformation leads
GenAI Strategy for LeadersEnterprise GenAI with MicrosoftAzure OpenAI ImplementationAI Governance & EthicsMicrosoft Copilot for Enterprise
AI Automation Training
Target: Operations, IT teams, no-code enthusiasts
n8n Automation with AIMake.com + AI WorkflowsWhatsApp Business AutomationAI Customer Service AgentAgentic Workflow Design
Social & Conversational AI Track
Target: Marketing teams, entrepreneurs, SME owners
Instagram RAG AgentWhatsApp AI CommerceAI Chatbot for WebsiteTikTok + AI ContentMulti-Platform AI Agent
Anticipate equipment failures, reduce energy waste and optimise inventory — predictions delivered into operational workflows.
Manufacturing Predictive Intelligence
Failure probability, abnormal machine behaviour, quality risk and maintenance priority from production data.
Energy & Facilities Intelligence
Demand forecasts, peak windows and waste signals for factories, buildings, hospitals and campuses.
Supply Chain & Inventory Intelligence
SKU demand, stockout risk, excess inventory and supplier-delay signals for ops and logistics teams.
From Score to Action
Dashboards, alerts and APIs so predictions reach maintenance, energy and inventory workflows.
Turn historical data into forward-looking decisions — conversational analytics, ML forecasts, and dashboards your team actually uses.
Conversational Analytics
Ask your data in plain English — churn, cost overruns, sales risk — and get answers grounded in your actual numbers, not a static dashboard.
Tableau & Power BI Dashboards
Visualise performance across sales, ops, and finance — built and integrated so leaders see the same trusted view.
Churn & Retention Models
Score customers by flight risk and trigger retention plays before revenue walks out the door.
Sales & Demand Forecasting
Pipeline and inventory forecasts trained on your history — less spreadsheet guesswork for sales and ops leaders.
Anomaly & Fraud Detection
Flag unusual transactions, cost spikes, and process outliers in near real time that rules alone miss.
Data warehouses, SQL Server datamarts, ETL/ELT, and knowledge capture — so reporting and AI sit on data your organisation can trust and maintain.
Explore Enterprise DataOngoing application support, cloud operations, DevOps, and AI observability — with Azure and Microsoft 365 as core strengths, and AWS or other platforms where your estate needs them.
Explore IT Managed ServicesSolution Tracks
Industry-focused AI accelerators
Productised platforms — distinct from custom services above.
Platform
AI Recruitment Platform for HR & Talent Teams
OPAL, our AI-powered recruitment platform, helps HR and talent teams stop drowning in CVs and start making faster, better-quality hiring decisions — from job posting to ranked shortlist, with full audit trail.
Candidate Sourcing Agent
Automatically search, identify and shortlist top candidates from multiple job portals and LinkedIn based on your job requirements using AI agents.
CV Scoring Engine
AI-powered CV analysis that scores and ranks candidates against your job criteria, reducing manual screening time by up to 80%.
Interview Copilot & Summarization
AI assistant that generates probe questions from CV gaps and strengths — so you can validate claims, not hyped-up profiles — then produces structured interview summaries automatically.
Onboarding Workflow Automation
Automate the entire onboarding journey from offer letter to day one — document collection, IT setup requests and induction scheduling.
Platform
Connect approved Role Profiles to assessment, gap analysis and targeted development — so L&D spend follows evidence, not guesswork.
DACUM Job Profiles
Structure every role as Duties, Tasks, Knowledge, Skills and Abilities with required proficiency levels — then generate a candidate-ready JD in one click.
Gap Analysis (Knowledge · Skill · Abilities)
Identify the gap type at every task (A1, A2, A3) so managers know whether to train, coach, or counsel — not send everyone to the same classroom.
Skills Matrix & Category Matrix
Heat-map coverage by employee and duty, plus Stars, Willing Learners, and underperformers — plotted from assessment data, not opinion.
Auto-Generated TNA & L&D Plans
Training Needs Analysis built automatically from gap data — programmes, priorities, and personalised employee L&D plans without manual HR compilation.
Ask OXA — AI Skills Assistant
Employees ask about their gaps and recommended training in English or Bahasa Malaysia — answers grounded in their own assessment data.
Audit
Audit data quality and governance before you embark on AI — score defects by impact, and leave with a remediation roadmap.
Data Quality Audit
Missing data, completeness, accuracy, uniqueness, and consistency — with evidence, not opinions.
AI / RAG Data Fitness
Coverage, freshness, grounding docs, and blind spots for copilots, RAG, and predictive models.
Semantic & Definition Alignment
Align business and IT on entities and metrics — ownership, definitions, and stewardship gaps.
PII & PDPA Exposure Review
Find personal data in unexpected places, access risks, and handling gaps before AI expands.
What to Cleanse
A prioritised cleansing backlog — what to fix first, who owns it, and in what order.
Companies that have trusted us with their data, their systems, and their deadlines
Client testimonials
Trusted by brands that demand results
Voices from long-term partners across telecom, automotive finance, banking, and utilities — on delivery, reliability, and enterprise data.
Insights
What we're thinking about
Unfiltered views from the team actually building AI for Malaysian businesses — not consultants writing about it from the sidelines.
- Recruitment
SAP SuccessFactors vs OPAL: Strengths and Weaknesses
A head-to-head look at SAP SuccessFactors and OPAL — what each does best, where each falls short, and how cost and CV-screening speed compare for enterprise hiring teams.
- News
Malaysia’s AI Drive: Up to 500,000 Jobs — And the Reskilling Gap Behind the Headline
Fahmi Fadzil says AI could create 300,000–500,000 Malaysian jobs. Talent Corp warns nearly 700,000 roles need reskilling. A closer look at the numbers, data-centre boom, and what “economic value” actually means.
NVIDIA’s Hugging Face Acquisition: What It Means for Enterprise AIAI StrategyNVIDIA’s Hugging Face Acquisition: What It Means for Enterprise AI
NVIDIA’s US$12.9 billion Hugging Face acquisition could reshape open-source AI. Here’s what enterprises should know about neutrality and vendor lock-in.